Privacy Policy
Teldata Enterprise Networks Privacy Policy
Effective December 18, 2008
Teldata respects our customers' rights to privacy. We hold your detailed customer information in confidence. The purpose of the Privacy Policy is to detail our information practices including the types of information we gather about you when you conduct business with Teldata, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct that information. By using and visiting our website you agree to this Privacy Policy.
We encourage you to take the time to read and understand this privacy policy.
1. Asking for Your Information
In general, when you visit our web sites and access information you remain anonymous. Some of our web sites require registration to access; although typically all that is requested are your e-mail address and password.
There are occasions where we will ask for additional personal information, such as your name, address, telephone number and e-mail address. We do this to be able to better understand your needs, and provide you with information and/or services that we believe may be valuable to you.
Before we ask you for information, we will explain how this information will be used. When we ask for personal information for any reason, we will provide a link to this policy statement to make our intentions clear.
2. Communication Preferences
We will proactively communicate with customers via e-mail, phone or other online delivery devices to provide information or offers we believe will be of interest. Customers who no longer wish to receive these communications should inform us and we will remove their names from our e-mail lists. Teldata will be judicious in the use of e-mail to communicate with customers, putting ourselves in the place of the recipients of our e-mail and treating our customers as we ourselves would like to be treated.
If you would like opt-out and be taken off Teldata's various marketing programs, please send an email to privacy@teldata.com with the subject "Do Not E-mail" and you will be unsubscribed as you request.
If you wish to update or correct the personal information you provided to Teldata, please call 800-400-3401.
3. How to unsubscribe from email/newsletters
We give you the opportunity to elect not to receive materials from us. If at any time you wish to stop receiving an electronic newsletter from Teldata you can unsubscribe as explained in the newsletter or email.
4. Newsgroups / Forums / Message Boards
Teldata may make available Newsgroups, Community Message Boards or Blogs to communicate and interact with our customers. Keep in mind that information posted to any forum is public. Teldata reserves the right to review the materials posted and delete any information it deems inappropriate or offensive.
5. Protecting your privacy
Teldata will take all appropriate steps to keep your personal information confidential, including limiting access to customer information databases, communicating this policy statement to all Teldata employees and establishing and enforcing penalties for violating this statement.
Teldata will not sell, rent or give away customer information to other companies for use in selling others' products or services. We do, however, use third parties to provide us with necessary services such as credit financing or delivering specific services to you (e.g., shipping, or customer support). When you request a service or purchase a product from Teldata, we will share your personal information as necessary for that third party to provide that service. These third-party service providers are prohibited from using your personally identifiable information for any other purpose.
Likewise, we will share your credit card information with the appropriate authorization and processing companies, in the event you were to purchase something via credit card. These companies will not use this information for any other purpose and will not disclose the information to anyone else.
We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.
Our website gathers aggregate information about site traffic and usage. Some of the information collected by our third-party analytics provider may be personally identifiable; however, our provider is contractually precluded from selling, licensing or conveying any such information to any third party or from using that information in any way outside Teldata's own privacy policy.
At the Teldata Web site, there are a number of links to companies with whom we have a relationship. Since we do not control those web sites, Teldata is not responsible for the privacy practices of our business partners. We encourage you to read their privacy statements, as they may differ from ours.
6. Use of cookies
Teldata currently uses "cookies" on our web site(s) for various reasons. Our cookies tag each visitor's browser with a random, unique number. Cookies enable us to provide you with a better experience by allowing us to understand what areas of the web site are of interest to our visitors and study traffic patterns to improve our site. Teldata may also use cookies when you register for one of our web applications or programs. In this situation, a cookie will store useful information that enables our web site to remember you when you return to visit us.
Teldata e-mail or other correspondence may include the use of data storage devices such as cookies to indicate the opening of an e-mail. You can set your e-mail program to refuse cookies and doing so will not affect the operation of e-mail from Teldata. You can set your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of the products and/or services at our web site.
7. Notification of Change
Teldata reserves the right to amend this Privacy Policy at any time without prior written notice. In the event there is a major change to Teldata's privacy practices, a notice will be posted on our Web site. Only the current Privacy Policy may be deemed effective. If the change involves the use of your personally identifiable information, the notice will contain instructions on how you can opt-out of such use.
8. Contact Us
We are dedicated to protecting your personal information and will make every reasonable effort to keep that information secure.
If you have any questions or concerns about our use of your information or about this Privacy Policy, please send an e-mail to privacy@teldata.com or write us at:
Teldata Enterprise Networks
9085 Aero Drive
San Diego, CA 92123
Telephone 800-400-3401
In your e-mail or letter state your question or concern as clearly as possible.